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Customer Service Specialist

Lahore, PUNJAB, Pakistan

Job Duties & Responsibilities:

Provide excellent customer service and technical support to clients and customers via phone, email, and live chat

Respond to customer inquiries and issues in a timely and efficient manner

Troubleshoot and resolve technical issues with the services

Escalate complex issues to the appropriate department or team member for further assistance

Document and track customer interactions and issues as per company policies

Gather customer feedback and provide suggestions for improvements to products and services

Participate in ongoing training and development to stay informed about new products and services

Collaborate with other departments within the company to ensure a seamless customer experience

Meet and exceed customer satisfaction metrics and goals

Required Skills:

Strong customer service and technical support skills

Excellent English communication and problem-solving skills

Strong ability to multitask and prioritize

Experience with SAP and other software like CRM is a plus

Ability to work effectively in a team-oriented environment

Salary + Benefits:

Salary (As per the Interview)

EOBI

Monthly Performance based Bonus

Appreciation based Lunch/Dinner/Trips

Bi-Annual Increments + Performance-based Increments on Salary

For more details, contact us at [email protected]

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Customer Service Specialist jobs in Lahore, PUNJAB, Pakistan

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