Customer Service Specialist
Lahore, PUNJAB, Pakistan
Job Duties & Responsibilities:
Provide excellent customer service and technical support to clients and customers via phone, email, and live chat
Respond to customer inquiries and issues in a timely and efficient manner
Troubleshoot and resolve technical issues with the services
Escalate complex issues to the appropriate department or team member for further assistance
Document and track customer interactions and issues as per company policies
Gather customer feedback and provide suggestions for improvements to products and services
Participate in ongoing training and development to stay informed about new products and services
Collaborate with other departments within the company to ensure a seamless customer experience
Meet and exceed customer satisfaction metrics and goals
Required Skills:
Strong customer service and technical support skills
Excellent English communication and problem-solving skills
Strong ability to multitask and prioritize
Experience with SAP and other software like CRM is a plus
Ability to work effectively in a team-oriented environment
Salary + Benefits:
Salary (As per the Interview)
EOBI
Monthly Performance based Bonus
Appreciation based Lunch/Dinner/Trips
Bi-Annual Increments + Performance-based Increments on Salary
For more details, contact us at [email protected]
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