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Prior experience working in a support role highly preferred.
Maintain overall ownership of all internal and external stakeholder issues & service requests ensuring that they receive resolution within a committed SLA.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal & external stakeholders.
Perform co
The Division Jonas Premier Construction provides industry-leading business management and accounting software. The company's fully integrated solutions provide all of the tools that are needed to increase productivity and improve bottom-line requirements. Jonas is a member of the Constellation family of companies. Constellation companies are leadin
The Division
Jonas Premier Construction provides industry-leading business management and accounting software. The company's fully integrated solutions provide all of the tools that are needed to increase productivity and improve bottom-line requirements. Jonas is a member of the Constellation family of companies. Constellation companies are leadi
Seeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged Recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring Junior Technical Support Analysts. With our dedication to fostering innovation in remote work cul
Seeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged Recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring Junior Technical Support Analysts. With our dedication to fostering innovation in remote work cul
People is an international HR Services company operating in Pakistan and serving domestic and multi-national client organizations across all HR functions.
We are looking for a Technical Support Executive for our Head Office in Lahore.
Job Role and Duties:
Respond on user request/queries. Time commitment Knowledge transfer to users.
Monitor/Manage u
Date of Posting: April 29, 2024
Last date to apply: May 15, 2024
Passionate people create exceptional things
Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.
We´re everywhere! Working with us means working with the latest t
The Position: Constellation1 Is looking for a Support Specialist who is career oriented, passionate, and hard working. This candidate should be highly motivated team player with excellent verbal and written communication skills while being highly organized. This position is responsible for providing support and assisting with technical issues on al
Job Source: Contour Software
Technical support analyst
Lahore
Rs 2000000 PKR Per annum
Prior experience working in a support role highly preferred. Maintain overall ownership of all internal and external stakeholder issues & service requests ensuring that they receive resolution within a committed SLA. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal & external stakeholders. Perform comprehensive root cause analysis, and advise how to avoid such incidents in the future Research, diagnose, troubleshoot, and identify solutions to resolve issues. Must have the knowledge of cloud computing, JIRA service desk & other applications. Excellent written and verbal English communication skills. Must be comfortable and flexible to work in Evening & Night Shifts. Must be Graduate/A levels (IT/CS Graduates or Diploma holders will be a Plus). Working knowledge of help desk software, databases and remote desktop. Advanced troubleshooting and multi-tasking skills. Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. Performing disaster recovery operations and data backups when required. Protecting data, software, and hardware by coordinating, planning, and implementing network security measures. Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required. Operating master consoles to monitor the performance of networks and computer systems.