Manager - IT

Hyderabad City Taluka, Sindh, Pakistan

Description

Job Title: IT Manager

Location: Hyderabad

Reports To: Head of Technology India / School Principal

Position Objectives:

1. Manage IT network and client systems as well as daily technical operations

that meet and exceed the schools education and business technology

requirements

2. Support long term IT based educational programs that enhance the delivery of

education services and development of the school community

Overview of Responsibilities:

The IT Manager is responsible for managing and overseeing day-to-day implementation, to realize

fault tolerance of key IT area. Support and maintenance in the following areas:

Manage the procurement of IT systems.

Lead the IT team in providing Help Desk services for Teaching staff and Students with IT based

educational programs that enhance the delivery of teaching and learning.

Prepare and manage the IT infrastructure budget and account for IT fixed assets.

Coordinate IT infrastructure and support requirements with Academic IT Staff, and provide

technical support for IT development projects in the Schools. Work closely with Academic IT

Staff in management and control of teaching software purchases, databases, and configuration

control of Staff Laptops.

Provide technical support to national IT infrastructure projects for schools and new facility

development ensuring consistency in implementation and policy.

The IT Manager is responsible for managing and overseeing day-to-day implementation,

support and maintenance in the following areas:

Network

Direct daily maintenance to ensure maximum reliability and minimum service interruption

Manage installation of required updates on infrastructure and client systems

Maintain core services

Recommend and implement changes and system enhancements to improve the network

Client platforms

Set up, install and maintain desktops and laptops in the school

Ensure standard configurations across the deployed systems

Directly and with third party vendors manage the repair and servicing of equipment

To seamlessly connect with the IT infrastructure in the new site, ensure the IT operation in the

new site goes well

Software

Ensure all software is properly licensed

Manage the installation and upgrade schedules for educational and business software

Provide technical support for school management, accounting and educational software

Assist the teaching staff in identifying and integrating educational software available in India and

internationally

IT security

Ensure all LANs and VPNs are secure from both electronic and physical intrusion

Review and maintain a proper level of access and password control

Ensure data integrity through routine database scans

Establish a disaster recovery plan

Guarantee network data is backed up on a daily basis

Reprographics

Work with third party vendors to ensure the reprographics equipment runs smoothly

Provide technical support as needed

Audio/ visual equipment

Maintain the schools inventory of audio/ visual equipment

Assist in the installation and setup of equipment as needed

IT training and help desk support

Provide training for both educational and business applications as needed

Ensure proper procedures and staffing are in place to respond to teaching and admin staff

requests in a timely manner

Analyze problems, develop solutions, arrange preventive measures and maintain clear and

consistent communications with internal customers on IT issues

New facility development

With the Project Manager, develop IT infrastructure plans and budgets

Prepare IT and telecom cabling plans

Identify hardware and software requirements

Manage purchasing, installation and servicing of equipment with third party vendors

Conduct infrastructure and product testing

Manage IT handover and acceptance procedures

General requirements

Maintain an inventory of all IT, audio/ visual equipment and licenses

Ensure consistent documentation of the operating environment

Develop the annual IT plan and budget with the Head of Technology

Evaluate and set standards for hardware and software

Develop change management schemes that smooth the transition to new equipment and

procedures earning speedy acceptance of new equipment and upgrades

Perform general IT duties as required

The IT Manager holds primary responsibility within location for IT and IT related issues.

Skills and Experience Required:

Must have a minimum of 5 years IT systems and operations management experience including

3in the K12 education sector

Minimum 3 years experience with IT infrastructure budgets and cost management

Minimum 3 years experience supervising professional IT personnel

Must be able to read, analyze and interpret computer hardware and systems management

technical manuals and procedures

Strong personal skills to communicate directly with end users in sometimes tense situations

Bachelors degree in computer science, information systems or related computer field

Strong to Fluent written and verbal English

Strong initiative, integrity and good judgment

Fast problem solving skills in new situations

Ability to handle multiple tasks simultaneously

Core Technology Skills Required

Desire experience of leading and managing I.T. based projects and vendor management

IT systems and operations management experience

Microsoft Windows OS, Microsoft Server and related technologies

Network management experience including LAN/ WAN/ VPN

Open Directory and/or Active Directory management experience

Desire experience managing network policies and protocols including firewall configuration, content filtering, and related technologies

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